Frequently asked questions
Have questions in mind? Explore our Frequently Asked Questions to find clear and quick answers
to the most common queries our customers ask
What is truck dispatching and how can F9-Edge help?
Truck dispatching is the process of coordinating truck freight – planning routes, finding loads and scheduling pickups/deliveries – so goods move on time and efficiently. A professional dispatch service takes care of tasks like sourcing high-paying loads, negotiating rates, handling permits and managing paperwork, letting you focus on driving. F9-edge.com provides expert truck dispatch support for owner-operators and small fleets. Our dispatchers work on your behalf to match your truck with the best loads, plan optimal routes, and ensure compliance, so you avoid downtime and maximize earnings. By outsourcing dispatching to F9-edge, drivers get reliable logistics support and spend more time on the road, not on paperwork
How do ELD devices work and are they required?
How do ELD devices work and are they required?
ELD stands for Electronic Logging Device. It’s hardware plugged into your truck’s engine computer (OBD port) that automatically records engine status and driving time. ELDs log hours-of-service (HOS) information – how long the engine is on, miles driven, and when the truck is in motion – to replace handwritten logbooks. This data is captured in real time to ensure accurate duty records. Under federal regulations, most commercial truck drivers must use an ELD for compliance. The FMCSA’s ELD mandate “requires all commercial drivers who maintain records of duty status… to use an electronic logging device”. In practice, once an ELD is installed, drivers no longer manually track hours: the device ensures you stay within legal driving limits and automates log maintenance. F9-edge.com offers complete ELD setup and training, helping drivers install the devices correctly and understand the data. We make compliance simple so you can meet FMCSA requirements without hassle, improving safety and avoiding violations
What is freight factoring and how does it benefit truckers?
Freight factoring (also called invoice factoring) is a financing service that turns your delivered loads into fast cash. Instead of waiting 30–90 days for a broker to pay your freight invoice, you sell the invoice to a factoring company at a small fee. The factor pays you immediately (often within 24 hours). Essentially, “freight factoring provides quick cash for your invoices by outsourcing the collections process to a third-party company”. This means after hauling a load and submitting your paperwork to the factor, you get paid right away, and the factor collects from the broker later. The benefits are huge for truckers: you avoid cash-flow gaps, cover operating expenses (fuel, permits, maintenance) without delay, and free yourself from chasing down payments. Factoring also often includes credit-checking brokers and handling collections, reducing administrative work. In short, factoring improves a carrier’s financial stability and lets you focus on driving and growing your business without worrying about unpaid invoices. F9-edge.com can recommend and set up reliable factoring partners so you start getting those freight payments right away.
Why is insurance and bonding important for trucking businesses?
Insurance and surety bonds protect your trucking business from major financial risks and are often legally required. Commercial auto insurance (liability, cargo, and physical damage coverage) is mandated by the FMCSA for carriers. In fact, U.S. regulations require a motor carrier to maintain at least $750,000 of liability coverage (more if hauling hazardous or heavy freight). This insurance pays for injuries or damage if you’re in an accident, preventing a single wreck from bankrupting your company. Bonds serve a similar protective role. A trucking surety bond is a guarantee to shippers or regulators that you will fulfill your contract and follow the rules. As one industry source explains, trucking bonds provide a “guaranteed third-party assurance that truckers will perform the service, deliver the goods or repay their obligations”. For example, operating-authority bonds (BMC-84/85) or cargo bonds ensure shippers and the government are compensated if you fail to deliver. F9-edge.com helps you obtain the right insurance policies and bonds for your authority and loads. We guide you through the FMCSA requirements and connect you with insurers, so your business is fully covered and trusted by brokers and customers
Is F9-edge.com suitable for new or small fleet owners?
Yes – F9-edge.com is designed especially for owner-operators and small fleets. We provide end-to-end support so new or growing carriers can run smoothly and profitably from day one. Outsourcing key services is often smart for a small trucking business. In fact, industry experts note that hiring dispatching and back-office support can be “a smart investment for small trucking companies and independent owner-operators,” since the time saved and extra revenue usually outweighs the cost. At F9-edge, we bundle dispatch, compliance assistance, load planning, ELD setup, and more into one package. This means first-time carriers get the expertise of a large fleet team at an affordable rate. We handle the heavy lifting – obtaining authority and insurance, finding loads, and managing paperwork – so you don’t have to spend years learning every detail. Small fleets benefit from our personal service, easy onboarding, and advice, making it faster to hit the road. In short, our services scale to your needs, helping new and small owners grow confidently without the usual headaches
Do you offer 24/7 support for your services?
Absolutely. Truck drivers don’t punch a 9-to-5 clock – breakdowns, load changes and urgent questions can happen at any hour. That’s why F9-edge.com offers around-the-clock support for all our services. Our dispatchers and support team are available 24/7, so you can call or email us anytime for help with a load, equipment issue, compliance question or any emergency. Having 24/7 assistance gives you peace of mind knowing help is just a phone call away. In the trucking industry, reliable round-the-clock support “provides truck drivers with peace of mind knowing that help is just a phone call away,” minimizing downtime and safety risks. F9-edge ensures you’re never left stranded – day or night – and any problem will be addressed promptly by a knowledgeable team member.
How quickly can I get started with your services?
Getting started with F9-edge.com is fast and easy. We’ve streamlined our onboarding so you can be up and running in days, not weeks. Once you decide to work with us, we’ll send you a simple setup packet or link. You’ll just need to provide basic documents (such as your operating authority, insurance certificate and W-9) and sign a service agreement. As soon as we have the paperwork, we’ll introduce you to your dedicated dispatch coordinator and begin planning your first loads. In fact, our process is designed so that carriers can “start work immediately” after the setup. F9-edge prides itself on quick turnarounds: from the moment you sign up, you get a direct point of contact and our entire support team behind you. That way, independent drivers and small fleets can start benefiting from our dispatching, factoring, insurance and dashcam solutions right away, accelerating your success on the road